Since August’s last week many USA iTunes customers while using the store with a Credit Card or PayPal have seen this error message out again and again, unable to buy anything or update their Apps.
Your credit card was declined. Please enter valid credit card information.
When you try to buy something (an app or song) after you login to your account, you get a new window that states:
Verification is required
You must enter your Apple ID and password, click Billing Info, and verify your payment information in order to make purchases.
And once again to log in again to verify your payment details, you get a form with red letters indicating:
You must verify your payment information before you can make purchases.
Although you do update your data, either of PayPal or credit card, and press Done, it again gives the error message:
Your credit card was declined. Please enter valid credit card information
So your credit card was rejected / denied by iTunes, even though you enter valid values in this regard. And this becomes in an infinite loop in which Apple will never accept your data or other cards, which are also valid.
There is a theory: Reading some forums about it, most of these mistakes happen when your IP is outside of USA, meaning that even though you use a U.S. Paypal account or credit card, if you are not in the same country, you will have this error.
Some people reported this error while trying to buy something from a not U.S. country with a U.S. account, but when they called a relative in the USA to login with the same account, the error did not exist.
It is an error from iTunes Store and not from your bank account or PayPal. Sadly, there’s no apparent solutions . I recommend to you to read the following Apple Support forums, maybe a solution will appear there, but until now there is none:
- Topic: Credit Card is Declined
- Topic: Your payment method was declined
- Topic: Credit card verification loop
As you can see it is not an isolated error and it is happening to several customers.
Some of them recommend that the best solution is to send an email to Apple Support to the following link and wait 48 hours for a response:
Hopefully we will have a solution.
If you went through something similar and you solved it, please leave a comment and share your experience
UPDATE: Once it was solved by Apple Support, after a few days the same problem returns
The first time I got the Credit Card message that it was Declines was on August 28th. I use PayPal with US address and US credit card, but I live in South America.
I sent the first email (using the form) on September the 1st. The same day Apple Support said they will find a solution and they have requested assistance.
I sent a second email on September the 3rd.
I received an Apple email saying my account was solved on September the 4th.
Yesterday (September 7) My account is having again the same problem. (and I have being buying stuff almost everyday).
I am sending a third email today (September 8).
Post author: Daniel Semper